Case Studies
CASE STUDIES
Global Credit Card Brand – Regional Rollout Testing Project
Results
- Executed 30,000+ mystery shopping audits across the Middle East and region
- Successfully delivered operations across 60 countries
- Improved transaction validation and customer-journey accuracy
- Enhanced operational readiness through industry-certified shoppers
- Strengthened the client’s global rollout through precise insights and optimized card-usage processes
Project Duration: 36 months
Global Vitamin Company – Product Safety & Compliance Verification
Results
- 1,000+ mystery shops executed across 15 countries.
- Complete verification that the banned product was removed from all markets
- Identified non-compliance cases, allowing immediate corrective action
- Improved staff training and adherence to the required sales script
- Protected brand reputation and reduced legal/liability exposure
- Increased sales of the approved substitute product
Project Duration: 24 months
Global E-Commerce Leader – Delivery Experience Assessment
Results
- 3 consecutive years of end-to-end delivery journey evaluation
- 20,000+ delivery audits completed across multiple Middle East markets
- 98% accuracy validation on delivery timelines, packaging quality, and courier conduct
- Identified and reduced core reasons for delivery failures
- Enhanced last-mile performance through actionable insights
- Strengthened overall customer satisfaction and delivery reliability